Telehealth Services

Information About Telehealth Services

Effective January 1, 2018, coverage for Telehealth services are covered regardless of the provider you use.  However, 100% coverage with no out-of-pocket expense to you is available if you use LiveHealth Online® as discussed below.  All other telehealth provider services will be covered the same as any other Non-Network medical benefit.  

You have quick and easy access to a doctor wherever you are, 24 hours a day, seven days a week, 365 days a year.  The online service, provided in partnership with Anthem BlueCross BlueShield, is called LiveHealth Online®.  If you or a family member is under the weather, getting a private, secure and convenient online medical visit through LiveHealth Online® is a great option when you are away from home or your doctor is unavailable.  LiveHealth Online® doctors can answer medical questions, make a diagnosis and even prescribe medications for you, if needed (except in certain states).  They can help with minor injuries and common medical ailments like colds, flu symptoms, fevers, allergies, infections, headaches, sore throats, minor rashes and earaches.  You can also speak with licensed therapists and psychologists. 

        • You can save time and get the care you need without having to schedule a doctor’s appointment or be exposed to other sick people while sitting in a doctor’s waiting room.  Moreover, it’s faster and cheaper than going to an emergency room or urgent care facility.
        • The Plan covers 100% of the cost each time you visit a doctor through LiveHealth Online®.  The deductible will not apply to LiveHealth Online® visits and each session generally lasts about 10 minutes.
        • You can connect directly with LiveHealth Online® board-certified doctors face-to-face using a computer with a webcam or through your mobile device.  You can access LiveHealth Online® from your Android or iOS mobile device by downloading the free app.  On your computer, you can go to

Please contact the Fund Office for more information.